Frequently Asked Questions

Frequently Asked Questions

Read our frequently asked questions – if you can’t find the answer to your query below, then please contact us on 01892 836155.

  • How do I book a rental?

    All bookings must be made by calling us on 01892 836155. You can contact us during office hours, Monday to Friday 07.30 hrs to 17.30 hrs, Saturday 7.30 am-12.30 pm and Sunday 08.00am – 12.00 noon or should you have any further questions relating to the rental vehicle required.

  • When can I collect the rental vehicle?

    All collections must be made during office hours, Monday to Friday 07.30 hrs to 17.30 hrs, Saturday 7.30 am-12.30 pm and Sunday 08.00am – 12.00 noon.

  • What do I need to bring when renting a vehicle?

    We need the drivers’ licence, proof of address (statement or utility bill) and Verification Code you get this code by following the instructions here. Finally your credit or debit card for payment note the cardholder must be present. Photocopies of your licence are unacceptable.

  • What are the licence requirements?

    Driver needs to have held a full UK licence for a minimum of 2 years. Non UK licence holders are acceptable however hirers from outside the UK should check with their local issuing authority for the validity of their licence for the United Kingdom, this may require that they should have an International Driving Licence. Drivers must be aged between 25-70 have no more than 6 penalty points active and previously banned drivers must be five years clear of offence. Drivers aged 21-24 some additional terms and restrictions apply and must have held full licence for minimum 2 years with no endorsements or convictions please call for full details.  You can have multiple drivers all of whom must produce documentation as described.

  • Can the vehicles be used to travel into Europe?

    Yes we do permit our vehicles to travel to all EU countries however our specific permission is required on each occasion. Additional charges will be applicable also mandatory legal documentation and insurance all of which is produced by us. Please call us for full information.

  • Is insurance included in the rental cost?

    Yes, comprehensive insurance is included in the rental cost and insures the vehicle and all persons travelling in the rental vehicle. Our insurance does not cover goods in transit.

  • Do we charge for mileage?

    Only for a one day hire when 140 miles is included in the daily rate anything in excess of that is 20p per mile. Unlimited Mileage for all rentals of 2 days or more is included.

  • Do we offer zero insurance excess?

    No, we do not offer zero excess; our Collision Damage Waiver insurance included in the tariff reduces the excess liability our insurance company imposes. Please note CDW does not cover windscreens, windows, tyre damage/punctures or driver negligence.

  • What are the criteria required to be permitted to drive our 7500kg Trucks?

    You must be aged 25 to 70 years and you must have a class C1 on your driving licence.

  • What are the criteria required to be permitted to drive our 17 Seat Mini-buses?

    You must be aged 25 to 70 years and you must have a class D1 on your driving licence.

  • Do I need an Operator’s Licence to drive a truck?

    For personal use, for example a house move, an Operators’ Licence is not required. All truck rentals over 3500 kgs used for hire or reward MUST have a valid Operator’s Licence which is required by law.

    You need a Goods Vehicle Operator’s Licence to carry goods connected with any trade or business, If you use a goods vehicle without an Operator’s Licence – when you should have one – the vehicle will be impounded by the DVSA, Driver and Vehicle Standards Agency, formerly VOSA.

  • How much deposit do I have to leave?

    This varies according to which vehicle; we charge either a £100 deposit or £200 dependent on vehicle, this covers parking tickets, speeding fines, fuel, damage costs, etc. all of which you are liable for. The deposit will be refunded upon safe return.

  • Can I leave my car at the rental office?

    Yes we have parking facilities for all our customers. For our full terms and conditions , click here.

  • Verification Code

    Verification Code

    What is it? It is an eight digit case sensitive code that is obtained from the government website by you each time before collecting any vehicle for hire, click here to go there.  It is required to enable us to view your endorsement history online that is of course mandatory to meet insurance requirements. Because of Data Protection we cannot do this so it must be obtained by you prior to collection please note that this can only be done up to a maximum of 21 days before you hire. If for any reason you cannot do this online it is possible for you to call the DVLA on 0300 790 6802 during business hours and ask for a code, they will confirm with you your identity then provide a code.

    Alternatively click here for more detailed instructions.

Click here to view our full terms and conditions.

Click here to view our full GDPR Compliance Statement.