• How do I book a rental?

  All bookings must be made by calling us on 01892 836155. You can contact us during our office hours, between 8am – 5 pm Monday to Friday if you have any questions on concerns relating to the rental vehicle required.

• When can I collect the rental vehicle?

  All collections must be made during our office hours, between 8am – 4:30pm Monday to Friday.

• What do I need to bring when renting a vehicle?

  We need the drivers’ licence, proof of address (statement or utility bill) and Verification Code you get this code by following the instructions here. Finally your credit or debit card for payment note the cardholder must be present. Photocopies of your licence are unacceptable.

• What are the licence requirements?

  Driver needs to have held a full UK licence for a minimum of 2 years. Non-UK licence holders are acceptable however hirers from outside the UK should check with their local issuing authority for the validity of their licence for the United Kingdom, this may require that they should have an International Driving Licence. Drivers must be aged between 25-75 and have no more than 6 penalty points active and previously banned drivers must be five years clear of offence. You can have multiple drivers all of whom must produce documentation as described.

• Is insurance included in the rental cost?

  Yes, comprehensive insurance is included in the rental cost and insures the vehicle and all persons travelling in the rental vehicle. Our insurance does not cover goods in transit.

• Do we charge for mileage?

  Our 1 day car/van hire is limited to 120 miles. Each excessive mile is charged at £0.24 + VAT. All rentals of two days or more are unlimited mileage.

• Do we offer zero insurance excess?

  No, we do not offer zero excess; our Collision Damage Waiver insurance included in the tariff reduces the excess liability our insurance company imposes. Please note CDW does not cover windscreens, windows, tyre damage/punctures or driver negligence.

• How much deposit do I have to leave?

  For each vehicle, we charge either £200 or £250 dependent on the vehicle and/or length of the hire. The deposit will be fully refunded if the vehicle is returned without any damages.

• Can I leave my car at the rental office?

  Yes we have parking facilities for all our customers. For our full terms and conditions , click here.

• Verification Code

  Verification Code

  What is it? It is an eight digit case sensitive code that is obtained from the government website by you each time before collecting any vehicle for hire, click here to go there.  It is required to enable us to view your endorsement history online that is of course mandatory to meet insurance requirements. Because of Data Protection we cannot do this so it must be obtained by you prior to collection please note that this can only be done up to a maximum of 21 days before you hire. If for any reason you cannot do this online it is possible for you to call the DVLA on 0300 790 6802 during business hours and ask for a code, they will confirm with you your identity then provide a code.

  Alternatively click here for more detailed instructions.

Click here to view our full terms and conditions.

Click here to view our full GDPR Compliance Statement.